Cancellations Policy

We understand plans can change. To keep things fair for all learners and to protect instructor time, we use the following cancellation rules.

48 hours’ notice

If you need to cancel or change a lesson, please tell us at least 48 hours before your scheduled start time.

  • 48+ hours’ notice: you can reschedule or cancel without charge.
  • Less than 48 hours’ notice: the lesson fee is charged in full.
  • No-show (if you don’t attend): the lesson fee is charged in full.

How to cancel or change a lesson

To cancel or rearrange, please contact us using the method you booked with (for example, online booking, WhatsApp, text, or email).

We recommend messaging as early as possible so we can confirm changes quickly.

If you are unwell

If you are ill (for example, flu symptoms) or not fit to drive, please let us know as soon as you can.
If it’s within 48 hours, the standard rule still applies, but we will always try to be reasonable where possible.

Instructor cancellations

If we need to cancel your lesson (for example due to instructor illness or an unexpected issue), we will:

  • offer the next available slot, or
  • provide a full refund for that lesson (if paid).

Bad weather and safety

If road conditions are unsafe, we may rearrange the lesson. If we cancel for safety reasons, you will not be charged.

Pre-paid lessons and packages

If you’ve paid in advance:

  • lessons cancelled with 48+ hours’ notice can be rearranged, and your credit stays on your account.
  • lessons cancelled with less than 48 hours’ notice are treated as used (charged in full).

Contact

If you need to cancel or rearrange, please contact us:

Last updated: March 2026