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refund policy

You can cancel your prepaid lessons at any time.

1.If you haven’t taken any lessons at the time of cancellation you’ll be entitled to a full refund of any amounts paid to Metropolitan Driving School Limited, subject to the following points:
2.If you’ve taken lesson(s) at the time of cancellation you won’t be eligible for a refund on any lessons taken, inclusive the booking fee if applicable.
3.If you are entitled to any refund, you will be required to pay an administration charge of £20 to process the refund. The administration charge will be deducted from each refund that is paid back to you.

No refund is payable where a period of 6 months has lapsed since your last lesson.
Where it is possible to do so, and we agree to refund you any amounts, we will do so using the same method you used when you made the payment. If for any reason we are unable to refund you using the same method with which you paid, we refund you by any other method we think is appropriate.
We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.
If you paid your instructor for the tuition you want to cancel, your instructor will refund you following the same principles.

Refunds may take up to 21 working days to reach you or your account.

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